/Return Policy

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Return Policy

All of our products are backed by a 100% money-back guarantee.

Keep in mind that you are buying folk art; everything is handmade, and there may be minor irregularities in the pieces. However, in the event you are not completely satisfied with your purchase, we are happy to make an exchange or complete refund. We will even refund your original shipping charge.

We ask you to follow these guidelines:

  • All return requests must be emailed to us no later than 14-days after receiving your order. You will then have another two weeks, up to 30 days, for the item to arrive back in our location in Boston. Here is the email contact form. If we don’t acknowledge your return request within 48 hours, please give us a call at 617-983-5075.
     
  • Items being returned must be sent back in their original, undamaged condition. Please wrap the item(s) in a sturdy box. If possible, use the same packing materials that the item was delivered with, unless the box was dented during delivery. For added security, insure it for its value, if it is a fragile or expensive item. My return address is: Viva Oaxaca Folk Art, 109 Ardale Street, Boston, MA 02131
     
  • In the event an item you ordered arrives damaged during shipping, notify us within 48 hours of receiving your package. We will need to file a claim with the postal service before we can process a refund. During this time it will be important to hold on to the original packaging material. The shipping company may ask to see it. Once they determine that the damage occurred in transit, we will issue a complete refund.

 

 

 
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